Return & Remake Policy
At Breezm, we take pride in crafting high quality, custom-made eyewear tailored specifically to your face. Because each pair is personalized, our return and remake policy differs from that of standard retail products.
I. Defective Products
We carefully inspect every pair of eyewear before it is shipped. If you receive a product with a manufacturing defect, please contact our customer service team within 7 days of receiving your order. We will gladly repair or replace the product at no additional cost.
II. Prescription or Order Errors
If your eyewear contains an incorrect prescription or does not match the specifications of your order due to an error on our part, please notify us within 45 days of receiving your order. We will promptly work with you to correct the issue.
III. Remake & Refund Policy
We want you to love your custom eyewear. If you are not satisfied with the fit or comfort of your glasses, you may request either a remake or a refund within 45 days of receiving your order.
If you choose a refund, your refund will be processed within 5 to 10 business days after we receive your returned eyewear. Please note that it may take additional time for your financial institution to post the refund to your account.
Customers are responsible for both the original shipping cost and the cost of return shipping. Shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
To request a remake or refund, please contact our customer service team at contact@breezm.com within 45 days of receiving your order.
